NEWSTAR Enterprise Hyperlinks not working in informXL Analyzer

NEWSTAR Enterprise Hyperlinks not working in informXL Analyzer

When NEWSTAR user attempts to open a hyperlink back to a NSE record (i.e. nse//HPLot/309) the login to NEWSTAR fails and or a new login screen opens up even if the user is already logged into NEWSTAR.

There are several reasons this may occur:

  1. NEWSTAR Enterprise must first be open for the hyperlinks to work.
  2. The NEWSTAR user MUST have security access to the module they are trying to open.
  3. The NEWSTAR user must be utilizing the NEWSTAR “NSE Search Client”

If all of the criteria above is met, try the solution below.

  1. Issue may be related to certain builds of Internet Explorer.  Try adding \\ServerName as a “Trusted Site”.
in informXL Analyzer