NEWSTAR Enterprise Hyperlinks not working in informXL Analyzer
When NEWSTAR user attempts to open a hyperlink back to a NSE record (i.e. nse//HPLot/309) the login to NEWSTAR fails and or a new login screen opens up even if the user is already logged into NEWSTAR.
There are several reasons this may occur:
- NEWSTAR Enterprise must first be open for the hyperlinks to work.
- The NEWSTAR user MUST have security access to the module they are trying to open.
- The NEWSTAR user must be utilizing the NEWSTAR “NSE Search Client”
If all of the criteria above is met, try the solution below.
- Issue may be related to certain builds of Internet Explorer. Try adding \\ServerName as a “Trusted Site”.